Grotto on the Square

VISIT SANTA IN CHESTER!

Bookings are now open for Grotto on the Square as Chester BID and Eastgate Square unveil a magical new festive experience, featuring Santa's Enchanted Elevator and an all-new gingerbread-themed grotto in the heart of Chester.

Christmas in Chester is set to be more magical than ever this year, as Chester BID and Eastgate Square join forces to deliver Grotto on the Square, an enchanting festive experience that promises unforgettable memories for families from Friday 20 November until Christmas Eve.

The partnership will see a beautiful gingerbread-themed grotto take centre stage within the heart of the shopping centre, complemented by a programme of festive entertainment.

At the heart of this years’ experience is Santa's Enchanted Elevator, an immersive journey that transports families on a magical adventure through the North Pole before arriving at Santa's gingerbread home. As the elevator doors close, guests will be surrounded by twinkling lights, festive music and Christmas magic, building anticipation before a personal visit with Santa and a special gift for every child.

Designed to create a truly memorable festive tradition, Grotto on the Square combines storytelling, imagination and immersive experiences, offering families a magical journey from the moment they arrive.

Accessible SEN sessions will be available as well as rates for school groups, helping ensure that all children can enjoy the experience in a comfortable and welcoming environment.

TICKETS NOW LIVE

A booking is required to visit Santa, and we strongly recommend booking online in advance.

-Group Booking Limits-
Maximum 6 persons per booking (ie 4 children and 2 adults; or 4 adults and 2 children).
If your group includes a wheelchair or pram, the maximum persons is 4 per booking.

Tickets are non-refundable. However, should the event need to be cancelled, a full refund will be issued excluding the booking fee.

SEN Sessions

Sat 28 November – 10am–11am

Sat 5 December – 10am–11am

Sun 13 December – 11am–12pm

Mon 21 December – 10am–11am

School group bookings receive a 10% discount.